Texas Protax, LLC – Privacy Policy

 

Effective Date: 01/29/2026

Last Updated: 01/29/2026

1. Introduction

Texas Protax, LLC (“Texas Protax,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information in accordance with the Texas Data Privacy and Security Act (TDPSA) and applicable law. By using our website and customer portal (the “Services”), you agree to this Privacy Policy.

2. Information We Collect

We collect personal data you provide directly, information automatically collected during your use of our Services, publicly available information, and communication records.

Information you provide includes your name, email, phone number, billing information, and property details. Active customers are strongly encouraged to maintain a customer portal account to access documents, invoices, and service updates.

Automatically collected data includes IP address, browser information, device data, and system logs for security and performance. We may use session recording tools that redact personal information.

We also collect publicly available property information from county or government records for service delivery and marketing purposes. Publicly available data is not subject to TDPSA restrictions.

Call Recording and Monitoring:

We record, monitor, and store all inbound and outbound phone calls made to or from Texas Protax, LLC for quality assurance, training, dispute resolution, fraud prevention, and operational purposes. Call recordings may include caller ID information, phone numbers, call metadata, and the audio content of the call.

Text Message (SMS/MMS) Communications (Opt-In Only):

Texas Protax, LLC will only send SMS or MMS text messages if you have explicitly opted in to receive them. This includes both transactional and service-related messages such as account verification, billing notices, service updates, deadlines, and other essential notifications.

Providing a mobile phone number alone does not constitute consent to receive text messages.

You may opt out at any time by replying STOP, updating your communication preferences at https://customerportal.texasprotax.com or calling 512-339-6671. Standard message and data rates may apply.

3. How We Use Information

We use the information collected to:

• Operate, maintain, and improve our Services
• Authenticate users
• Process billing and payments
• Ensure security and fraud prevention
• Comply with legal obligations
• Record, store, and review phone calls for training, quality assurance, compliance, and dispute resolution
• Deliver essential email, text (opt-in only), and phone communications
• Send marketing communications only when you have opted in

4. Marketing Practices

Marketing communications are based solely on publicly available property data unless you have opted in to marketing through the customer portal. You may withdraw marketing consent at any time.

5. Communications

Email Communications Requirement

A valid email address is required to create and maintain an account with Texas Protax, LLC. Email is our primary method of delivering essential communications, including invoices, billing notices, service updates, agreement or policy changes, and other account-related notifications.

We do not send marketing or promotional emails unless you have explicitly opted in through your customer portal. Essential communications may also include occasional customer relationship messages such as holiday greetings or service announcements.

Text message communications are only sent if you have opted in, and email remains our primary required communication method.

We may update this Privacy Policy at any time. If material changes are made, we will notify users via email or through the customer portal. Continued use of the Services after the effective date constitutes acceptance of the updated policy.

6. Data Retention

We retain personal data while your account is active and for as long as necessary for legal, billing, or operational reasons. We may retain publicly available property data indefinitely.

We may retain call recordings, text messages, emails, and other communication records as needed for business, legal, and operational purposes.

7. Data Sharing and Disclosure

We may share limited data with trusted service providers—such as email delivery platforms, telephony systems, payment processors, or analytics providers—only as needed to perform their services. These providers are contractually required to safeguard data.

Call recordings may be shared with service providers that support our communication systems or when required by law.

We do not sell personal data or share information for targeted advertising or profiling.

8. Data Security

We maintain administrative, technical, and physical safeguards to protect your personal data. While no system is completely secure, we continually monitor and enhance our protections.

9. Your Rights Under the Texas Data Privacy and Security Act

As a Texas resident, you have the right to access, correct, delete, and receive a copy of your personal data. You may also opt out of the sale or use of data for targeted advertising (which we do not perform). Requests can be made using the contact information below.

10. Children’s Privacy

Our Services are intended for individuals 18 years or older. We do not knowingly collect information from minors.

11. Changes to This Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date listed above.

12. Communication Preference Management

You may update your communication preferences at any time in your customer portal, including opting in or out of marketing emails or texts. Withdrawal of consent does not affect the legality of prior communications.

13. Use of Automated Tools

We may use automated systems or transcription tools to analyze call recordings, messages, and usage data for quality assurance, fraud prevention, or operational improvements. These tools do not make decisions that produce legal or significant effects.

14. Call Recording Notice

By communicating with Texas Protax, LLC by phone, you acknowledge and agree that your call may be recorded, stored, monitored, and used as described in this Privacy Policy. If you do not consent to call recording, please contact us via email or your customer portal.

15. Contact Us

Texas Protax, LLC

Email: [email protected]

Phone: 512-339-6671

Address: 8322 Cross Park Dr., Austin, TX 78754